This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

• Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.

YES! We offer worldwide shipping.

Normally, you should receive your items within 2-5 working days for orders within Thailand, and 10-15 working days for international orders. Occasionally, there may be unforeseen delays due to the products being stocked outside of MISS MODERN. If you have not received your products within 7 working days of placing the order, please contact our customer care team with your Order # and we will chase up the order status with our courier straight away.